Privacy Policy for Tide & Timber

At Tide & Timber, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our site or use our services related to coastal home structural repair, historical property restoration, water damage remediation, foundation stabilization, exterior siding and roofing replacement, custom millwork, mold mitigation, and energy-efficient upgrades.

1. Information We Collect

We collect information that allows us to provide our home repair and restoration services effectively. This includes:

• Personal Identification Information: Name, postal address, email address, phone number, and other similar contact data when you request a quote, schedule a consultation, or communicate with us directly.
• Service-Related Information: Details about your property, specific repair or restoration needs, project preferences, and any other information relevant to the provision of our services.
• Technical Data: Information about your device and how you interact with our site, such as IP address, browser type, operating system, referring URLs, and pages viewed. This helps us improve our site's functionality and user experience.

2. How We Use Your Information

The information we collect is used to:

• Provide, operate, and maintain our services for home repair and restoration.
• Communicate with you, including responding to inquiries, providing quotes, and sending service updates.
• Improve our site, services, and customer experience.
• Understand and analyze how you use our services.
• Process transactions and manage your service requests.
• Comply with legal obligations and protect our legitimate business interests.

3. Disclosure of Your Information

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These service providers are prohibited from using your personal information for any purpose other than to provide services to us.
• Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

4. Data Security

We implement appropriate technical and organizational measures designed to protect the security of any personal information we process. However, please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Data Protection Rights (GDPR & CCPA Compliance)

Depending on your location, you may have the following data protection rights:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. Please contact us to exercise any of these rights.

6. Children's Privacy

Our site and services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us so that we can take the necessary actions.

7. Links to Other Websites

Our site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, your data, or would like to exercise one of your data protection rights, please contact us:

Tide & Timber

789 Ocean Bluff Drive,

Suite 201,

Santa Barbara, California, 93109,

USA